Refund Policy

1. Eligibility for Refunds

• Return Window: You have 14 days from the date of receiving your order to request a refund. To be eligible for a full refund, the item(s) must be in their original condition, unworn, unused, with all tags attached, and in the original packaging.
• Proof of Purchase: You will need to provide your order number or other proof of purchase (such as a receipt) when requesting a refund.

2. Non – Refundable Items

• Final Sale Items: Items marked as “final sale” (e.g., certain clearance items, limited – edition pieces) are not eligible for refunds, exchanges, or returns. These items will be clearly labeled on the product page during the checkout process.
• Custom or Personalized Items: Any clothing item that has been customized according to your specific instructions (e.g., custom – sized dresses, personalized embroidery) cannot be returned for a refund, as these are made specifically for you and are not suitable for resale.
• Underwear and Intimate Apparel: For hygiene reasons, we do not accept returns or issue refunds for underwear, lingerie, or other intimate apparel items, unless they are defective or damaged upon receipt.

3. How to Initiate a Refund

• Contact Us: To start the refund process, please contact our customer service team at service@agmgp.com. In your email, include your order number, the items you wish to return, and the reason for the refund request. Our customer service representatives will respond to your email within 1 – 2 business days to guide you through the next steps.
• Return Authorization: Once we receive your refund request, we will review it and issue a return authorization if your request meets our eligibility criteria. We will provide you with a return shipping label (if applicable) and instructions on how to package and ship the item(s) back to us. Please note that if you are responsible for the return shipping costs (see Section 4), we will inform you of the details.

4. Return Shipping Costs

• Faulty or Incorrect Items: If the item you received is defective, damaged, or incorrect (e.g., wrong size, wrong color), we will cover the return shipping costs. We will provide you with a prepaid return shipping label, and you will not be charged for returning the item.
• Non – Faulty Returns: For non – faulty returns (e.g., you changed your mind, the item does not fit as expected), the customer is responsible for the return shipping costs. The cost of return shipping will depend on your location and the shipping method you choose. We recommend using a trackable shipping service to ensure that your return is received by us.

5. Inspection of Returned Items

• Quality Check: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund. The item(s) should be in the same condition as when you received them, with all tags attached and in the original packaging.
• Processing Time: The inspection process typically takes 3 – 5 business days. After the inspection is complete, we will notify you via email of the approval or rejection of your refund request.
• Refund Rejection: If the returned item(s) do not meet the eligibility criteria (e.g., signs of wear, damage, missing tags or packaging), we will not be able to issue a refund. In such cases, we will contact you to inform you of the reason for the rejection and provide you with options, such as returning the item to you at your expense or offering a partial refund if applicable.

6. Refund Processing

• Method of Refund: If your refund request is approved, we will refund the amount you paid for the item(s) to the original payment method used for the purchase. This may include your credit card, debit card, PayPal account, or other payment platforms.
• Processing Time: The time it takes for the refund to be reflected in your account depends on your financial institution and the payment method used. Generally, it may take 3 – 10 business days for the refund to appear in your account. Please note that this is an estimate, and the actual processing time may vary.

7. Exchanges

• Separate Policy: Exchanges are subject to a separate policy. If you wish to exchange an item for a different size, color, or style, please contact our customer service team at service@agmgp.com. We will do our best to accommodate your exchange request, subject to product availability.
• Availability: Please note that exchanges are only possible if the desired item is in stock. If the item you want to exchange for is not available, we will process your request as a return and refund according to this Refund Policy.

8. Canceling an Order

• Pre – Shipment Cancellation: If your order has not yet been shipped, you can cancel it by contacting our customer service team at service@agmgp.com as soon as possible. We will cancel your order and issue a full refund to the original payment method.
• Post – Shipment Cancellation: Once your order has been shipped, you will need to follow the return process outlined in this Refund Policy to request a refund.

9. Special Situations and Disputes

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at service@agmgp.com. Provide us with detailed information about the damage or defect, along with photos if possible. We will arrange for a replacement or issue a refund, depending on your preference and the availability of the item.
• Disputes: In the event of a dispute regarding a refund, we encourage you to contact our customer service team to resolve the issue amicably. If the dispute cannot be resolved through our customer service channels, you may have the option to seek mediation or arbitration in accordance with applicable laws.

10. Changes to This Refund Policy

• Updates: We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or to improve our customer service. When we make changes to this policy, we will update the “Last Updated” date at the top of this page.
• Your Consent: By continuing to use our website and making purchases from us after any changes to this Refund Policy, you are deemed to have accepted the updated policy. We encourage you to review this policy periodically to stay informed of any changes.